COVID-19 Policy

As national pandemic safety measures are altered we will continue to review our policy.

We have conducted a thorough risk assessment (available on request and published below) in line with new regulations and advice from the government and will be operating suitable new procedures to comply with the regulations and advice.

We have hygiene stations at the entrance and various points in the hotel for customers to sterilise their hands.

At the entrance we have contact tracing forms for customers to leave their details so that they can be contacted if a known case of Covid19 comes to our attention for a specific day. Customer details will be kept in a sealed envelope for 21 days and destroyed after that period. This is no longer a legal requirement but we will keep the facility in place so that visitors to the hotel can be optionally contacted if there is a requirement to do so.

In the interest of the safety of our housekeeping staff we will not be entering hotel rooms for a daily service; customers can obtain fresh towels or anything else they require from our reception.

We are taking the safety and assurance of customers and staff very seriously, this is not an exhaustive account of the measures we have in place. Our full risk assessment can be viewed below.

All of these extra measures will take extra time to execute and also makes carrying out our familiar job a little unfamiliar so we request that our customers can be patient with us during this difficult period.

Download Risk Assessment

Located in the quaint and pretty Dales village of Middleton-in-Teesdale in the heart of the Durham Dales near Barnard Castle at the gateway to the North Pennines AONB Area of Outstanding Natural Beauty and on the edge of Northumbria in what was historically the most northerly of the North Yorkshire Dales and National Park.