COVID-19 Policy

We are really happy to be able to be open after being closed due to this awful pandemic.

It's not going to be exactly like going to the pub as usual but we will be doing everything we can to make it as enjoyable as possible. We will also, of course, be doing our utmost to make it as safe as possible. We have conducted a thorough risk assessment (available on request and published below) in line with new regulations and advice from the government and will be operating suitable new procedures to comply with the regulations and advice.

In the public areas all door handles, bannisters, taps, toilet seats etc are being disinfected every hour. It is not realistic to disinfect such surfaces after every contact but hourly cleans will create a ‘firebreaks’ throughout the day. The record of the cleaning schedule is on public view at our reception.

We have hygiene stations at the entrance and various points in the hotel for customers to sterilise their hands.

At the entrance we have contact tracing forms for customers to leave their details so that they can be contacted if a known case of Covid19 comes to our attention for a specific day. Customer details will be kept in a sealed envelope for 21 days and destroyed after that period.

Customers can stand back from our bar to view the selection but must not lean on the bar. This keeps customers and staff over a meter apart. Customers must sit at a table and endeavour to maintain their distancing from others as much as is possible.

In the interest of the safety of our housekeeping staff we will not be entering hotel rooms for a daily service; customers can obtain fresh towels or anything else they require from our reception.

We are taking the safety and assurance of customers and staff very seriously, this is not an exhaustive account of the measures we have in place. Our full risk assessment can be viewed below.

All of these extra measures will take extra time to execute and also makes carrying out our familiar job a little unfamiliar so we request that our customers can be patient with us during this difficult period.

Download Risk Assessment

Located in the quaint and pretty Dales village of Middleton-in-Teesdale in the heart of the Durham Dales near Barnard Castle at the gateway to the North Pennines AONB Area of Outstanding Natural Beauty and on the edge of Northumbria in what was historically the most northerly of the North Yorkshire Dales and National Park.